Shipping policy

SHIPPING POLICY

Last Updated: August 9, 2026

Thank you for shopping with House of Lushella, operated by Lushella LLC. We want your order to arrive as smoothly as possible. Please review the shipping information below before placing your order.

ORDER PROCESSING

Most House of Lushella products are made to order. This means production begins after your order is placed rather than products being pulled from pre-stocked inventory.

Order processing includes production, quality checks, packaging, and preparation for shipment.

Processing and production times may vary depending on the product, order volume, availability, holidays, and fulfillment location.

Please note that processing time and shipping/transit time are separate.

SHIPPING & DELIVERY ESTIMATES

Estimated shipping and delivery information may be provided during checkout or after your order has been processed.

All delivery dates and transit times are estimates only and are not guaranteed.

Delivery may be affected by circumstances outside of our control, including:

  • Carrier delays

  • Severe weather

  • High shipping volumes

  • Holidays

  • Customs processing

  • Incorrect or incomplete addresses

  • Local delivery disruptions

  • Other events outside the reasonable control of House of Lushella

House of Lushella is not responsible for carrier delays after an order has been transferred to the shipping carrier.

SHIPPING COSTS

Shipping charges, when applicable, are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

  • Product type

  • Quantity

  • Delivery destination

  • Shipping method

  • Fulfillment location

Any applicable shipping charges will be shown before payment is submitted.

TRACKING YOUR ORDER

When tracking information is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

In some cases, tracking information may not update immediately even though the package is already in transit.

MULTIPLE SHIPMENTS

Because our products may be produced and fulfilled from different facilities, items from the same order may occasionally arrive in separate packages.

If this occurs, you may receive more than one shipping confirmation or tracking number.

You will not be charged additional shipping simply because an order is divided into multiple packages unless otherwise clearly disclosed at checkout.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP or postal code

  • Country

Because production may begin shortly after an order is submitted, we cannot guarantee that an address can be changed after an order has been placed.

If you notice an address error, contact us as soon as possible at:

kaylaeastman86@gmail.com

We will make a reasonable effort to assist you, but we cannot guarantee that changes can be made once production or shipping has begun.

ORDERS RETURNED DUE TO AN INCORRECT ADDRESS

If a package is returned because the customer provided an incorrect, incomplete, or undeliverable address, additional shipping charges may apply if the order must be shipped again.

Please verify your shipping information carefully before submitting your order.

LOST PACKAGES

If your tracking information shows no movement for an unusual amount of time or you believe your package has been lost in transit, please contact us at:

kaylaeastman86@gmail.com

Include your:

  • Full name

  • Order number

  • Shipping address

  • Tracking number, if available

We will review the order and available tracking information and work with the applicable fulfillment or shipping provider when appropriate.

PACKAGES MARKED DELIVERED

If your tracking information shows that your order was delivered but you cannot locate it, please first:

  1. Check around your property, porch, mailbox, garage, or other delivery locations.

  2. Ask household members or neighbors whether they accepted the package.

  3. Check with your local carrier or delivery office.

  4. Allow a short period of time, as some carriers may mark packages delivered shortly before the package is physically dropped off.

If you are still unable to locate your package, contact us and we will review the situation with you.

House of Lushella cannot guarantee replacement or reimbursement for packages confirmed as successfully delivered by the carrier, but we will make reasonable efforts to assist you.

DAMAGED PACKAGES OR PRODUCTS

If your order arrives damaged, defective, misprinted, or with the wrong item, please contact us as soon as possible.

Include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the product and problem

  • Photographs of the packaging when relevant

Please refer to our Refund Policy for additional information regarding damaged, defective, incorrect, or eligible products.

INTERNATIONAL SHIPPING

Where international shipping is available, customers are responsible for ensuring that products may legally be imported into their destination country.

International shipments may be subject to:

  • Customs inspections

  • Import taxes

  • Duties

  • Brokerage charges

  • Other fees imposed by the destination country

Unless specifically stated otherwise during checkout, these additional charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays.

ORDER CHANGES & CANCELLATIONS

Because our products are made to order, production may begin shortly after your purchase is submitted.

For this reason, we cannot guarantee that an order can be changed or canceled once it has entered production.

If you need assistance with an order, contact us as soon as possible at:

kaylaeastman86@gmail.com

We will make reasonable efforts to help when possible.

HOLIDAY & HIGH-VOLUME SHIPPING

During holidays, promotional periods, severe weather events, or periods of unusually high order volume, production and carrier delivery times may be longer than usual.

We recommend placing time-sensitive orders as early as possible.

House of Lushella does not guarantee arrival by a specific holiday, birthday, event, or other date unless such a guarantee is expressly provided in writing.

SHIPPING POLICY CHANGES

House of Lushella reserves the right to update or modify this Shipping Policy when necessary.

Changes will become effective when the updated policy is posted on our website.

CONTACT US

If you have questions about your shipment or order, please contact:

House of Lushella
Operated by Lushella LLC
Email: kaylaeastman86@gmail.com