Return & Refund Policy

Last updated: August 31, 2026

House of Lushella products are made to order through our print-on-demand fulfillment partner. Because each item is produced specifically for an order, we do not accept returns or exchanges for a change of mind, choosing the wrong size or color, or another customer ordering error, except where required by applicable law. Please review the product description, color selection, and size chart before ordering.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, has a manufacturing or printing error, or is not the item you ordered, email kaylaeastman86@gmail.com within 30 calendar days of delivery. Include your order number, a description of the issue, and clear photographs showing the item and the problem. Photos of the packaging or shipping label may also be requested when relevant.

We will review the claim with our fulfillment provider. If the claim is approved, we will arrange a replacement at no additional cost or issue a refund to the original payment method, as appropriate. Do not return or mail an item unless House of Lushella gives you return instructions. Damaged or defective items generally do not need to be returned.

Missing or Lost Packages

If tracking shows a delivery problem or your package has not arrived, contact us within 30 calendar days of the estimated delivery date. Include your order number and confirm the shipping address used at checkout. We may ask you to check with the carrier or local delivery office. Eligibility for a replacement or refund will be reviewed using the tracking information and the fulfillment provider's claim requirements.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address. If an order is returned, lost, or cannot be delivered because the address supplied at checkout was incorrect or incomplete, a replacement or refund is not guaranteed, and additional production or reshipping charges may apply.

Cancellations and Order Changes

Orders can enter production quickly. Email us as soon as possible if you need to request a cancellation or change. Cancellations and changes are not guaranteed after production begins.

Refunds

Approved refunds are issued to the original payment method. After we submit a refund, the time needed for it to appear depends on your bank or card provider.

How to Contact Us

Email kaylaeastman86@gmail.com with your order number and the required photographs or details. This policy does not limit any rights that cannot be excluded under applicable law.