Refund Policy

Last updated: August 8, 2026

Every House of Lushella item is made to order by our print-on-demand fulfillment partner, Printify. Because items are produced specifically for each order, we do not accept returns or exchanges for choosing the wrong size or color, changing your mind, or ordering by mistake. Please review the product description, color selection, and size chart carefully before purchasing.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing or printing error, or you receive the wrong item, contact us at kaylaeastman86@gmail.com within 30 calendar days of delivery. Include your order number and clear photographs showing the item and the issue. If the claim is approved, we will arrange a free replacement or refund. You do not need to return a damaged or defective product unless we specifically request it.

Lost Packages

For domestic U.S. orders that have not arrived within 30 calendar days of the estimated delivery date, or international orders that have not arrived within 45 calendar days, contact us within seven days after that period. We may ask you to confirm the shipping address and check with the local carrier before a replacement or refund is approved.

Incorrect Addresses and Failed Delivery

Customers are responsible for providing a complete and accurate shipping address. If an order is returned, lost, or cannot be delivered because the address was incorrect or incomplete, replacement and reshipping charges may apply.

Cancellations and Order Changes

Orders move into production quickly. Contact us immediately if you need to request a cancellation or change. We cannot guarantee changes or cancellations after an order has entered production.

Approved Refunds

Approved refunds are sent to the original payment method. Processing time after approval depends on your bank or card provider. Original shipping charges are not refundable unless the order was damaged, defective, incorrect, or confirmed lost through no fault of the customer.